When managing a facility, it is important for non-maintenance personnel and tenants to be able to easily submit requests for work to be done and get the status of work in progress. It is also important that it be easy to contact maintenance personnel with details of new work that needs to be done, and that the location of movable assets is known at all times. The chart below shows how a typical Facility Management solution can be put together using iFAMS. Each module is described in detail below.
|Asset Management / Inventory & Purchasing||These modules are the core of iFAMS. Asset Management includes not only assets, but also the management of space and equipment. Read more about these modules here.|
|User Customization||The User Customization System (UCS) makes iFAMS the most flexible Facilities & Asset Management solution on the market, allowing for customized data entry screens, reports, forms, data import/export interfaces and much more. Read more about UCS here.|
|Service Request||Provides an interface for service requests which must be approved before becoming new Work Orders. For example, let a help desk attendant enter all call-in and walk-in requests as service requests. Then have a manager review them later and, if approved, make them into work orders at the touch of a button.
Service Requests may also be submitted via any web browser with the Web Request option, or may be emailed directly into the system with the Email Request option.
|Asset Tracking||Tracks the current location of movable assets, who moved them and when they were moved. Keeps a record of previous locations.|
|Key Management||Full fledged Key Management for tracking Keys, Key Rings, Key Holders, Doors, Buildings, Cylinders and Cabinets. Also handles requests for keys, and integrates with Work Orders for re-keying of doors.|
|Tenant Management||Tracks tenants, including demographic data, leasing information, manager information, etc.|
|Refrigerant Tracking||Tracks refrigerant usage/recovery, labor certifications, etc.|
|iFAMS Mobile / Barcoding||In a Facility, work is often unplanned, but you still need to keep track of the work that is done. With iFAMS Mobile, each employee carries a Windows Mobile or Palm PDA with them. They can create Work Orders on-the-fly, issue parts, check out tools, track assets, perform meter readings, and much more. At the end of their shift, they simply synchronize the PDA with iFAMS to update the database. With the wireless version, they can update the database in real time, as well as look up information live from the iFAMS database. With barcoding, you can create barcode labels for Asset and Equipment numbers, Part numbers, Room numbers, etc. which you can then scan to make data entry quick and precise.|
|Imaging||Allows for attaching and printing images and documents such as scanned drawings, CAD drawings, MS Word documents, etc. to Work Orders, Equipments, Parts, Purchase Orders, etc.|